Customer Service/Order Desk - Growing

Location: Hayward
Posted on: October 20, 2024

Job Description:

CORE DUTIES AND RESPONSIBILITIES:

? Knowledge of similar order entry / order management system will be helpful to be successful in this position

? Provide outstanding customer service support to the sales teams and Account Execs

? Entering sales orders and preparing blanket orders

? Ability to quickly understand which customers have ?custom? orders

? Effective follow-up and follow through directly with customers and account execs as needed

? Professional and effective interaction with Finance regarding AP; AR; Billing and Inventory

? Scanning/Faxing Documents

? Follow-up on operational issues

? Assists in solving inter-company and vendor accounting issues.

SKILLS AND EXPERIENCE

? Strong PC skills (Excel and Word)

? Excellent communication skills, both oral and written

? Very strong organizational skills, ability to multi-task, attention to detail

? Ability to work effectively in high-paced work environment and able to manage tight deadlines with professionalism and highest levels of customer service

? Professional demeanor under time constraints; ability to work effectively as part of a team.

? Minimum 3 years customer service experience supporting fast paced sales teams We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Ramon , Customer Service/Order Desk - Growing, IT / Software / Systems , Hayward, California